Payment Policy

MDisk Payment Policy

At MDisk, we understand the importance of timely and secure payments for our valued users. Our payment policy is designed to ensure a transparent and efficient process for withdrawal requests, while also providing avenues for resolution in case of any issues. Please read the following guidelines to familiarize yourself with MDisk's payment procedures.

Withdrawal Processing:

  1. Processing Time:

    • MDisk processes withdrawal requests within 7 days from the date of submission. We are committed to ensuring a prompt and reliable payment experience for our users.

  2. Withdrawal Reversal:

    • In the event of a withdrawal cancellation, users have the option to appeal by contacting us at contact@mdisk.live. Appeals will be carefully reviewed, and decisions will be communicated to the user promptly.

  3. Payment Verification:

    • Our team conducts thorough checks on all withdrawal requests to ensure the security and accuracy of transactions. If any discrepancies are identified, the withdrawal may be returned, and the user will be notified.

Communication and Appeals:

  1. Contact Information:

    • For withdrawal appeals or any payment-related concerns, users can reach out to us at contact@mdisk.live. Our support team is dedicated to providing assistance and resolving issues promptly.

  2. Appeal Process:

    • Users are encouraged to include relevant details such as the withdrawal reference number, transaction date, and a brief description of the issue in their appeal. This information helps expedite the resolution process.

  3. Response Time:

    • MDisk is committed to addressing user appeals in a timely manner. Users can expect a response within a reasonable timeframe, and our team will work diligently to resolve any concerns.

Payment Method Verification:

  1. Accuracy of Payment Details:

    • Users are responsible for providing accurate and up-to-date payment details. Before initiating a withdrawal request, please ensure that your payment information, including account numbers or other relevant details, is correct.

  2. User Verification:

    • To maintain security and prevent fraudulent activities, MDisk may conduct user verification processes. Users may be required to provide additional information or documents to verify their identity.

General Guidelines:

  1. User Responsibility:

    • Users are responsible for keeping their account information secure. MDisk will not be liable for any unauthorized access to user accounts or withdrawals made by unauthorized parties.

  2. Policy Updates:

    • MDisk reserves the right to update and modify the payment policy as needed. Users will be notified of any changes through our official communication channels.

Conclusion:

MDisk is dedicated to providing a seamless and secure payment experience for all users. Our payment policy is designed to prioritize transparency, efficiency, and user satisfaction. If you have any questions or concerns regarding our payment procedures, please do not hesitate to contact us at contact@mdisk.live. Your trust in MDisk is paramount, and we are committed to maintaining the highest standards in our payment processes.